COVID-19 Update

To our members - VO will continue to serve our members during this difficult time to ensure you receive the resources, support and volunteers you need. We are monitoring the situation and will advise members of any developments affecting their operations and volunteer management. Please see our Members COVID-19 Update for resources and additional information which will be updated as the situation unfolds.
To volunteers – Thank you for your care and support for our community. At this time priority should be to take all precautions to stay safe. If you are 65 and over, it is advised that you stay home. Others for whom it is safe to volunteer, continue to check VO's website for opportunities. Please see our COVID-19 Volunteer Update for resources and additional information.

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Cancellation & Refund Policy


Receipt of registration and/or membership payment will be confirmed by automated e-mail. Membership fees are non-refundable. Tax receipts will not be issued for membership fees.

Workshops and events:

Receipt of registration and/or payment will be confirmed by automated e-mail. Refunds will not be issued for cancellations received within five (5) business days prior to an event. If cancellation is received with more than five business days’ notice, a $5.00 administration fee will apply. Registered participants who fail to attend an event are still required to pay for that event, since a space was held specifically for that person. In case of non-attendance and lack of payment, the registered participant will be invoiced for the full fee, due 30 days from the date of the invoice.  Registration can be transferred to another member of your organization, if you are unable to attend.

Note: Payments must be made in advance of workshop in order to reserve your space. If payment or arrangements to pay have not be made in advance, you might lose your space at the event.