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VO Workshop: Crisis Communication

October 17, 2019, 9:00 AM - 12:00 PM

Crisis CommunicationA staff member accused of theft, facility-wide food poisoning, the death of a client, or a flu outbreak. Every organization is vulnerable to a reputational crisis. More so when you support vulnerable people. It’s in the news every day.

When crisis occurs, people want information. Unless you are the immediate, ongoing, and honest source of information about the situation, then the information void will be filled with rumours. This will only make things worse.

This workshop will help you plan for a crisis and put in place the steps to follow. You will learn:

  • The difference between a crisis and an irritant.
  • Which information is (or will become) public.
  • Principles of crisis communication.
  • Example, and more examples!

Who should attend:

  • Communication managers
  • Program managers
  • Senior leadership
  • Anyone on the front lines who deals with the public.

Where:

Volunteer Ottawa, 850 Industrial Avenue, Unit 17F, Ottawa, K1G 4K2

Instructor:

Heather Badenoch believes in the power of not-for-profits and the strength they have to effect change for people, animals and our environment. As the Chief Strategist at Village PR she provides communications planning and implementation, public relations, social media engagement, and training to not-for-profits across Canada.

Heather works strategically and creatively with her clients to accomplish their communication goals. In 2002, Heather left private sector communications to find meaningful work that aligned with her values. Feeling an instant connection to individuals relentlessly dedicated to change, she found her calling in the not-for-profit sector and has never looked back. In her career of supporting organizations across Canada for more than fifteen years, Heather has developed a deep appreciation and understanding of the players, pressures and meaningful work being done by the not-for-profit sector. In early 2018, Heather became a living liver donor for a stranger in Toronto; for a child whose identity she doesn’t know.


Info:

Please contact Maria Lahiffe, Education Officer, at 613-736-5266 ext 114 or 


Cancellation policy: 

An email confirming this registration will be sent to the primary email address for your member account, or the email address on this form if you are a non-member. Your registration is transferrable to anyone else within your organization. The following workshop registrations are non-refundable: (a) purchased at a discounted rate, (b) purchased using a voucher, or (c) cancellation received less than five (5) business days prior to the event. Any other cancellation is refundable, subject to a $10.00 administration fee

Location

Registration

12 space(s) left
VO Member $85.00Register now
This registration type is restricted to members.
Volunteer with a VO Member Organization $85.00Register now
Access code required.
Affiliated $85.00Register now
Access code required.
Non-Member $135.00Register now
Diversity in Leadership Participants $85.00Register now
Access code required.
People who volunteer directly with Volunteer Ottawa FREERegister now
Access code required.