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VO Workshop: Conflict Resolution

Full day: avril 6, 2017, 9:00 AM - 4:00 PM

conflict_resolution-640px.jpgConflict is an unavoidable and natural part of life and growth. Conflict exists in all human relationships. Without conflict, there would be no change and no challenge. By developing self-awareness and communication skills, we can work on the challenge and growth in conflict.  Managers will learn a facilitative approach to conflict resolution. Through lecture and group discussion, quizzes, and case studies, this workshop will help you to better understand where conflict comes from and form a solution to bring the parties together to resolve the conflict.

By the end of this course, participants will be able to:

  • Define conflicts and disputes
  • Identify the root cause of a conflict
  • Understand sources of conflict in a workplace
  • Learn the steps in solving arguments and how to handle them constructively
  • Identify the different conflict management strategies and apply various techniques such as coaching to help resolve workplace conflicts and enhance team effectiveness
  • Gain a greater understanding of the Conflict/Dispute Resolution Procedures and apply them to practical workplace situations
  • Gain the skills to resolve conflicts among employees and to effectively plan resolution according to the problems and people involved

About your instructor:

Edwin Greenfield has mediated and negotiated settlements for personal injury cases across Ontario including hundreds of disputes with insurance companies.  As a mediator and coach, Edwin’s primary focus is to help people resolve conflicts in the workplace. Since 2009, Edwin has mediated workplace conflicts including disputes between colleagues, managers, employees, and unions. As a Social Worker and mediator Edwin combines his conflict resolution   problem solving skills with his understanding of individuals and interpersonal dynamics.  For the past 25 years Edwin has worked at March of Dimes Canada in various management roles. 

Edwin holds a Social Work Diploma and obtained the designation of Chartered Mediator and Qualified Arbitrator from the ADR Institute of Canada as well as an Executive Certificate in Conflict Management University of Windsor Law School.

Currently serving on the ADR Institute's Mediator Roster on behalf of Community Care Access Centres in Ontario, providing arms-length, neutral complaint facilitation and also a Toronto Roster Mediator with the Ontario Mandatory Mediation Program for the Ministry of the Attorney General.

For more information

Please contact Maria Lahiffe, our Education Officer, by phone at 613-736-5266 ex 114, or by  for more information.

Cancellation Policy

Receipt of registration will be confirmed by e-mail or best alternative. No refunds will be issued for cancellations received within five (5) business days prior to an event. If cancellation is received with more than five (5) business days before the event, a $5.00 administration fee will apply. Registered participants who fail to attend an event will be invoiced for the full fee, due 30 days from the date of the invoice. Registration can be transferred to another member of your organization, if you are unable to attend

United Way Ottawa



363 Coventry Road
Ottawa, ON
Canada K1K 2C5

Téléphone: 613-228-6700