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VO Workshop: Conflict Resolution

Full-day workshop: avril 27, 2018, 9:00 AM - 4:00 PM

Conflict ResolutionConflict is an unavoidable and natural part of life and growth. Conflict exists in all human relationships. Without conflict, there would be no change and no challenge. By developing self-awareness and communication skills, we can work on the challenge and growth in conflict.  Managers will learn a facilitative approach to conflict resolution. Through lecture and group discussion, quizzes, and case studies, this workshop will help you to better understand where conflict comes from and form a solution to bring the parties together to resolve the conflict.

Learning Objectives

By the end of this course, participants will be able to:

  • Define conflicts and disputes
  • Identify the root cause of a conflict
  • Understand sources of conflict in a workplace
  • Learn the steps in solving arguments and how to handle them constructively
  • Identify the different conflict management strategies and apply various techniques such as coaching to help resolve workplace conflicts and enhance team effectiveness
  • Gain a greater understanding of the Conflict/Dispute Resolution Procedures and apply them to practical workplace situations
  • Gain the skills to resolve conflicts among employees and to effectively plan resolution according to the problems and people involved


Edwin Greenfield has mediated and negotiated settlements for personal injury cases across Ontario including hundreds of disputes with insurance companies.  As a mediator and coach, Edwin’s primary focus is to help people resolve conflicts in the workplace. Since 2009, Edwin has mediated workplace conflicts including disputes between colleagues, managers, employees, and unions. As a Social Worker and mediator Edwin combines his conflict resolution   problem solving skills with his understanding of individuals and interpersonal dynamics.  For the past 25 years Edwin has worked at March of Dimes Canada in various management roles.

Edwin holds a Social Work Diploma and obtained the designation of Chartered Mediator and Qualified Arbitrator from the ADR Institute of Canada as well as an Executive Certificate in Conflict Management University of Windsor Law School.

Currently serving on the ADR Institute's Mediator Roster on behalf of Community Care Access Centres in Ontario, providing arms-length, neutral complaint facilitation and also a Toronto Roster Mediator with the Ontario Mandatory Mediation Program for the Ministry of the Attorney General.


Please contact Maria Lahiffe, Education Officer, at 613-736-5266 ext 114,

Cancellation policy: 

An email confirming this registration will be sent to the primary email address for your member account, or the email address on this form if you are a non-member. Your registration is transferrable to anyone else within your organization. The following workshop registrations are non-refundable: (a) purchased at a discounted rate, (b) purchased using a voucher, or (c) cancellation received less than five (5) business days prior to the event. Any other cancellation is refundable, subject to a $10.00 administration fee.


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