Description of Position
Shelter Movers Ottawa provides free moving and storage services to those fleeing abuse in and around Ottawa. We are the only organization of our kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.
We are looking for people who have a keen eye on organization and are good problem solvers. A Move Coordinator is an integral part of the move team, providing coordination of the move beforehand and on-call support on the day of a move. The Move Coordinator ensures all moves go smoothly, that volunteer movers and drivers are recruited, and tackles any unforeseen challenges.
This role requires hard working professionals with strong communication skills (by email and phone), and an ability to serve clients with patience and empathy while looking for solutions and managing expectations. An ability to remain calm in stressful situations, awareness of compassion fatigue and self-care, and maintaining communication with your team, are essential skills for the Move Coordinator.
As a Move Coordinator, you will be the puppeteer behind a move – the person who puts it together and makes it happen.
Moves happen all over the city, at various times in the day, throughout the week.
Since Move Coordinators work through email and phone, this is a work-from-home position, with occasional meetings (in-person and/or conference calls.) A 3 to 6 month commitment is strongly preferred.
Collect move-related information from clients and referring agencies
Assemble volunteer move teams using a database and e-mail
Coordinate the date/time and other logistics of a move and ensure all clients and volunteers are available
Provide information to volunteers while protecting client confidentiality
Reserve move vehicles and ensure drivers have necessary information to pick up vehicles
Being available during a move to support the move team in the event of unexpected challenges (ie. extending vehicle reservations)
Electronically file client and volunteer waivers
Report back to Move Coordination Manager after each move
Use patience, empathy, and active listening skills in serving people under stress
Being aware of compassion fatigue, self-care, and working safely
Have regular check-ins with Shelter Movers staff
Shelter Movers volunteers must be at least 18 years of age, complete an interview process, attend an orientation for new volunteers, in addition to signing a confidentiality agreement and obtaining a criminal record check.
How to Apply:
Please contact our Volunteer Services Team at firstname.lastname@example.org to express your interest in this role, and include ""Move Coordinator"" in the subject heading.
Location: Remote/Work from Home
Deadline: Sep 1, 2020