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Volunteer Management

What do you do with a problem volunteer? (Article)
by Maria Lahiffe Most of our volunteers do great work, helping us stretch our limited resources to meet our clients’ varied and important needs. However, every once in a while, you’ll get a volunteer... (posted January 7, 2019)

Involving High-Skilled Volunteers (Article)
by Maria Lahiffe High-skilled, or pro bono volunteers differ from most volunteers in that they donate their professional skills. This is best known among the legal community, but really anyone with strong... (posted November 28, 2018)

How to make the best of the diversity on your team (Article)
by Maria Lahiffe Diversity matters. Diverse teams demonstrate greater creativity [1] and objectivity [2], serve clients better [3], and achieve superior financial performance [4]. However, these benefits... (posted October 22, 2018)

Set your Board up for Success: Board Orientation (Article)
by Maria Lahiffe You have a robust board renewal policy, which means you now have new blood on your board. Congratulations! Now you need to give these new directors the knowledge and skills to lead effectively.... (posted September 25, 2018)

Managing Data about your Volunteers: Are you protecting their privacy? (Article)
by Maria Lahiffe You need to collect information about your volunteers, during recruitment and also during their time with you. This information needs to be protected. -- Types of Personal Information... (posted September 7, 2018)

Gathering information about volunteer applicants – You need to link it to risk (Article)
by Maria Lahiffe Volunteer screening is essential to making sure that every volunteer is the right fit for every assignment. It is an ongoing process which starts before a position description is developed,... (posted July 18, 2018)

Training: How do you know people have learned anything? (Article)
by Maria Lahiffe Volunteers are central to what you do: they are often the public face of your organization, dealing directly with your clients and the public. You owe it to your volunteers, and to your... (posted July 9, 2018)

Police Record Checks (Article)
by Maria Lahiffe The Not-For-Profit (NFP) sector is possibly the most diverse sector in Canada. NFPs touch the lives of just about every Canadian through social services, the arts, sports, environmental... (posted June 29, 2018)

Volunteers are more valuable than you think (Article)
by Maria Lahiffe If you had all the money in the world to support your mission, you should probably still recruit volunteers. Volunteers bring unique value to organizations which go far beyond their... (posted June 12, 2018)

Why do you need a volunteer handbook? (Article)
by Maria Lahiffe A good volunteer handbook underpins and supports all aspects of your volunteer management practice. It puts important information into one place, for your reference as well as for your... (posted May 4, 2018)

Write Good Job Descriptions – Job Description Template (Article)
by Maria Lahiffe Writing good job descriptions is a key step in your volunteer recruitment. Job descriptions are the foundation of many important processes, such as recruitment, selection, setting expectations,... (posted March 27, 2018)

Science-proven benefits of volunteering (Article)
by Maria Lahiffe You know that volunteers are at the heart of the non-profit sector, connecting with community and allowing us to stretch our limited resources to meet more stakeholder needs. Did you... (posted March 14, 2018)

The Performance Management Cycle (Article)
by Maria Lahiffe Performance Management is the process of helping staff, either paid or unpaid, to do high-calibre work which meets both their own needs and the needs of the organization they are working... (posted January 17, 2018)

32 Ways to Recognize your Volunteers (Article)
by Maria Lahiffe Volunteers are central to what you do. You couldn’t do your great work without them, so make sure you let them know, every chance you get, how important they are. You can do that every... (posted January 9, 2018)

Write good job descriptions (Article)
by Maria Lahiffe Writing good job descriptions is a key step in your volunteer recruitment. Job descriptions are the foundation of many important processes, such as recruitment, selection, setting expectations,... (posted November 29, 2017)

What Types of Volunteers do you Need? (Article)
by Maria Lahiffe People volunteer in numerous ways, for numerous reasons. The terminology used to define volunteer roles continually evolves to reflect current trends, such as demographics, economy,... (posted November 22, 2017)

The Volunteer Recognition Gap (Article)
by Maria Lahiffe Your volunteers are central to what you do. They are the public face of your organization, and make it possible to reach far more stakeholders than you ever could by only relying on... (posted September 18, 2017)

Positive Discipline of Volunteers (Article)
by Maria Lahiffe In the non-profit sector, volunteers are at the heart of what we do. They are the public face of the organization, doing the work of achieving our mandates. It is critical that we give... (posted September 5, 2017)

Canadian Code for Volunteer Involvement, Part 2 (Article)
by Maria Lahiffe The Canadian Code for Volunteer Involvement (CCVI) has been developed by Volunteer Canada in collaboration with the Volunteer Management Professionals of Canada, to provide a framework... (posted September 1, 2017)

Canadian Code for Volunteer Involvement, Part 1 (Article)
by Maria Lahiffe The Canadian Code for Volunteer Involvement (CCVI) has been developed by Volunteer Canada in collaboration with the Volunteer Management Professionals of Canada, to provide a framework... (posted August 30, 2017)

Your volunteer handbook should include a welcome letter. Here is why. (Article)
by Maria Lahiffe Your volunteers are key to what you do. Make sure you let them know this, every chance you get. One of your first opportunities is the welcome letter in your volunteer handbook. The... (posted August 21, 2017)

Volunteer Recognition needs to be personalized (Article)
by Maria Lahiffe Your volunteers are central to what you do. They are the public face of your organization, and make it possible to reach far more stakeholders than you ever could by only relying on... (posted July 27, 2017)

What is evaluation, really? (Article)
by Maria Lahiffe “Evaluation is an important tool that your organization can use to demonstrate its accountability, improve its performance, increase its abilities for obtaining funds or future planning... (posted June 23, 2017)

Four Changing Trends which Affect Volunteer Recruitment (Article)
by Eric Shirley “If it ain’t broke don’t fix it”.  This colloquial saying emphasises the complacency that can settle in when practices become stagnant or outdated.   Considering how busy... (posted June 12, 2017)

What should you include in a volunteer handbook? Part 2 (Article)
by Maria Lahiffe Your volunteer handbook is an important investment in organizational productivity and risk management. People who give their time and their heart to your cause deserve to know what is... (posted May 16, 2017)

What should you include in a volunteer handbook? Part 1 (Article)
by Maria Lahiffe Your volunteer handbook is an important investment in organizational productivity and risk management. People who give their time and their heart to your cause deserve to know what is... (posted May 15, 2017)

Developing a volunteer recruitment strategy (Article)
by Maria Lahiffe Volunteers are the most important resource a community has. Working not for pay means that people bring more than their time and expertise to their work, they bring their heart and passion... (posted March 14, 2017)

Why write a volunteer handbook? (Article)
by Maria Lahiffe A volunteer handbook is an essential organizational resource. High-performing organizations require that all staff, paid and unpaid, work directly to advance the strategic plan priorities... (posted September 12, 2016)

Four Ways to Make Volunteer Performance Assessment a Positive Experience for Everyone (Article)
by Maria Lahiffe Assessing performance is always tricky; feedback for improvement always needs to be couched in positive terms in order to foster growth rather than resentment. This becomes even more... (posted May 31, 2016)

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