Front-Desk BILINGUAL Receptionist - Mental Health Hub
Organization: Youth Services Bureau of Ottawa
Commitment: Short term less than 6 months
Language Preference: Bilingual
Number of Positions Available: 2
Location: Ottawa - West
Deadline: Feb 1, 2018
Under the supervision of the Assistant Director of Mental Health Services , the Front Desk Receptionist provides administrative, reception and data entry support to the programs delivered in Mental Health Services in accordance with policies and procedures established by the Bureau.
• Answer telephones, provide information on services, and direct callers to the appropriate person
• Greet visitors and direct as appropriate
• Coordinate courier services, sort mail
• Provide assistance to Administrative Assistant and DSDI coordinator as required
• Word processing documents as required
• Maintain office supply inventory, order as required
• Make photocopies as required
• Prepare information packages or other packages for mailing
• Follow safe work practices as established by the Bureau
• Fluently bilingual (Advanced level English & French is essential)
• Able to communicate in a positive, polite and respectful manner
• Able to communicate effectively with different cultural groups
• Excellent telephone manner
• Able to use a multi-line telephone
• Able to use a computer for data entry, word processing and internet search
• Punctual and reliable in coming in for scheduled shifts, or phoning in advance if unavailable or sick.
• Able to work well both independently and as part of a team
• Able to accept supervision and direction
• Able to maintain confidentiality
• Knowledge of the needs, interests and concerns of marginalized youth
• Non-judgmental and accepting of diversity
Volunteers are asked to select a minimum of one 4 hour shift per week from 4 – 8 pm on Thursdays, for a minimum period of three months. Volunteers wishing to work less than a 4 hour shift may be considered at the discretion of the supervisor.
• Volunteer Application
• Interview with Human Resources and the Assistant Director of Mental Health Services
• References (2)
• Police Records Check for Service with the Vulnerable Sector
• TB Test
• General orientation with Human Resources staff for Volunteer Policy Manual review
• Specific on-site orientation with the Assistant Director of Mental Health Services
• Periodic training and development opportunities
This job description indicates the general nature and level of work expected of the volunteer. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required. Volunteers may be asked to perform other duties as required.
Good for people interested in: Administration/Office
You will be working with: Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; Men; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Women; Youth (19-24 years)
How will this volunteer opportunity benefit you?
If you are looking to build professional experience in an office setting, this opportunity would be ideal for you.
Organization category: Social services
Time it will take to contact applicants - 1-6 days
This position would be great for - New Canadians; Seniors; Youth 16-24; Persons with a disability
Vulnerable sector check required: Yes