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Information Desk, Wayfinding support

Organization: Queensway Carleton Hospital

Commitment: Ongoing more than a year

Availability: Days

Language Preference: English

Number of Positions Available: 10

Location: Ottawa - West

Deadline: Mar 8, 2018


Information Desk

Volunteers meet and greet the patients/public at the entrance of the hospital, provide way finding directions and deal with general inquiries as well as, assist with phone transfers to patient rooms. (Operates Monday to Friday 8:00 am to 12:15 pm and 12:15 pm to 4:00 pm, 4:00 pm to 8:00 pm and Weekends 1:00 pm - 5:00 pm)
Skills required:
Adhere to volunteer policies
Display a warm, friendly, polite and outgoing personality
Demonstrate excellent communication and interpersonal skills
Must have customer service orientated approach to serving the public
Must have the ability to physically remain mobile throughout, the shift
Ability to work well as a team member, take and follow through on directions with minimal supervision
Ability to cope with apprehensive and anxious patients and families

Volunteer commitment: one shift per week


Registration and attendance to Volunteer Information session. Dates posted www.qch.on.ca/volunteers

Register by email : volunteer@qch.on.ca


Lise Beauchemin, Manager Volunteer Resources and Spiritual Care



Volunteer Opportunity Address
Queensway Carleton Hospital
3045 Baseline Rd
Ottawa ON K2H 8P4


Good for people interested in: Health Care

You will be working with: Men; People with disabilities or medical conditions; Seniors; Women; Youth (19-24 years)

How will this volunteer opportunity benefit you?
Enhance people skills, communication skills
Enhance customer service skills
Rewarding experience
Enhance learning and experience in a health care environment

How will the organization benefit?
The Hospital strives to offer the best patient and family experience. Volunteers enhance the patient experience.
Create a welcoming environment

Organization category: Health

Volunteer Considerations

Time it will take to contact applicants - 1-6 days

This position would be great for - Seniors; Youth 16-24

Public transportation available: Yes

Vulnerable sector check required: Yes