Description

Matthew House Furniture Bank is seeking a few volunteer Receptionists to help us provide quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Explain procedures to clients who are in need of furniture;
-Maintain client paperwork, filing, reporting and other tasks as requested by the Program Director;
-Handle client complaints in a professional and courteous way;
-Keep accurate records of services provided;
-Operate within the guidelines outlined by the MHO: FB; and
-Focus on and execute safe work practices to achieve a safe work environment.

Position Essentials:
-Personable, punctual professional whose strengths include cultural sensitivity and the ability to build rapport in a diverse multicultural setting;
-Exceptional communicator, who effectively conveys information both verbally and written;
-Must be a thinker and a problem solver;
-Works well in a fast paced environment;
-Well organized;
-Computer literate (knowledge of Google docs an asset);
-Empathetic and non-judgmental attitude with a concern for the well-being of individuals, families and communities;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 10:00am – 2:00pm and/or Wednesdays 12:00pm - 4:00pm. Training will begin in December; however, regular shifts will begin in January.