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Volunteer Client Services Representatives

Organization: Matthew House Ottawa: Refugee Services & Furniture Bank

Commitment: Long term 6 months to a year

Availability: Days

Language Preference: English

Number of Positions Available: 4

Location: Ottawa - West

Deadline: Apr 6, 2018


Matthew House Furniture Bank is seeking a few volunteer Client Services Representatives to help us provide quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Implement furniture selection procedures with clients who are in need of furniture;
-Complete client paperwork, interact with clients and attend to clients complaints in a professional and courteous way;
-Confirm whether furniture is to be delivered or picked up;
-Walk clients through the furniture and kitchen wares showrooms;
-Record the items chosen by the clients;
-Pack items chosen by the clients;
-Unpack donated items;
-Stock shelves and keep the house wares showroom organized;
-Operate within the guidelines outlined by MHO: FB; and
-Focus on and execute safe work practices to achieve a safe work environment.

Position Essentials:
-Personable, punctual professional whose strengths include cultural sensitivity and the ability to build rapport in a diverse multicultural setting;
-Empathetic, non-judgmental attitude, with a concern for the well-being of individuals, families and communities;
-Good communication skills, must be a thinker and a problem solver;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 10:00am – 2:00pm, Wednesdays 12:00pm - 4:00pm and Fridays 12:00pm – 4:00pm; and
-Work well in a fast paced environment.


Georgette Mueller



Volunteer Opportunity Address
340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6


Good for people interested in: Retail

You will be working with: Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; Men; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Children (0-10 years); Seniors; Women; Youth (19-24 years); Homeless

How will this volunteer opportunity benefit you?
Skills developed and acquired:
-The volunteer gains experience in a social service environment;
-The volunteer gains the ability to interact with people from diverse cultural and social backgrounds;
-The volunteer gains the ability to work, stay focused and stay organized in a fast-paced environment; and
-The volunteer gains communication and problem solving skills.

Benefits of being a MHO: FB Volunteer:
-Meet enthusiastic and caring individuals;
-Interact with people within your community;
-Learn about different cultures;
-Gain a sense of accomplishment by making a difference in the lives of others;
-Improve upon your self-confidence and self-awareness;
-Laugh and engage in enjoyable activities;
-Utilize your talents and skills; and
-Serve your community.

How will the organization benefit?
Without our Client Services Representatives, Matthew House Ottawa: Furniture Bank would suffer delays in assisting Ottawa's marginalized population create comfortable homes.

Organization category: Development and housing

Volunteer Considerations

Time it will take to contact applicants - 1-6 days

This position would be great for - New Canadians; Seniors; Youth 16-24

Public transportation available: Yes

Suitable for community service hours: Yes