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Organization: Roger Neilson House

Commitment: Ongoing more than a year

Availability: Weekends; Evenings; Days

Language Preference: Bilingual

Number of Positions Available: 100

Location: Ottawa - South

Deadline: Apr 30, 2018


Position Objective:
Welcome, screen, and direct visitors to Roger Neilson House.

Roles and Responsibilities:
• Welcome visitors by greeting them in a friendly and courteous manner
• Direct visitors to the appropriate area, informing the department and giving clear directions
• Be aware of safety procedures and carry through as required (i.e be present in the main foyer at all times)
• Maintain the security of the house by following the necessary recording procedures
• Aware of all parking regulations to inform guests, visitors and volunteers of the appropriate process
• Maintain a clean and organized desk
• Receive and record deliveries made
• Be a caring presence for family members and guests
• Assist with office related duties such as: photocopying
• Telephone work as required: calling volunteers for scheduling duties
• Ensure confidentiality of material and information related to the house and its members
• Record hours worked
• Perform other related duties, as required

• Excellent communication skills, ability to speak English and/or French (Other language an asset)
• Excellent Customer Service Skills
• Excellent understanding of pediatric palliative care
• Ability to solve problems
• Good listening and interpersonal skills
• Ability to be discreet
• Ability to work independently and as a team member
• Good organizational skills
• Tact and diplomacy in dealing with people

Volunteer Reports to: Coordinator of Volunteer Services
Senior Administrative Assistant – Volunteer Services
Training Required: • Volunteer Information Session (2 hours)
• Volunteer Orientation, Health & Safety tour of Roger Neilson House(2 hours)
• Buddy Training (4 hours)
Training (Optional): • Palliative Care Training (5 weeks x 3 hours)
• Workshops
• Volunteer Meetings
Time Required: 4 hour shifts/minimum 8 hours per month
Position Length: Minimum 1 year
Support Provided: Support and training opportunities
About Roger Neilson House
Roger Neilson House is an eight-bed pediatric residential hospice that welcomes families with children/youth who are living with a life limiting illness that results in increased pain and symptoms and a progressive decline of health.


Alex Dumond


Ext: 621


Volunteer Opportunity Address
399 Smyth Road
Ottawa ON K1H 8L2


Good for people interested in: Administration/Office; Disability Support

You will be working with: Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Children (0-10 years)

Organization category: Social services

Volunteer Considerations

Time it will take to contact applicants - 1-6 days

This position would be great for - Seniors

Public transportation available: Yes

Vulnerable sector check required: Yes