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Client Relations Coordinator

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Organization: Ottawa Paw Pantry

Commitment: Long term (6 months to a year)

Availability: Flexible

Language Preference: English

Number of Positions Available: 2

Location: Flexible

Deadline: Nov 8, 2019

Description

Client Relations Coordinators
The Ottawa Paw Pantry is looking for dedicated volunteers to join the Client Relations team.
Working closely with the Client Relations Manager, this volunteer team member will be the Ottawa Paw Pantry’s ongoing point of contact for their own roster of clients, and will review and manage their file on a monthly basis.
Responsibilities
Create a healthy, positive experience when engaging with our clients
Review and update client files in a timely fashion, keeping accurate records of actions and discussions with clients and Community Partners
Take ownership of arising conflict and follow problems through to resolution
Uphold a high standard of respect for clients, other volunteers, and Community Partners

Requirements
A compassionate and judgement-free perspective towards poverty, income inequality, and their contributing factors
A willingness to engage through email and over the phone with marginalized and/or vulnerable members of the Ottawa community
Competence to build and effectively manage interpersonal relationships at all levels of the organization
Experience in providing customer service/support
Strong client-facing and communication skills
Clear understanding of privacy and ability to maintain client confidentiality at all times
Working knowledge of a smartphone and Google Docs preferred


Please note volunteers in this role don’t have direct contact with animals.

Email volunteer@ottawapawpantry.ca with the position as the subject line, and tell us why you’d make a great Client Relations team members.

Contact

Rebecca Coxon

XXX-XXX-XXXX

volunteer@ottawapawpantry.ca

Volunteer Opportunity Address
Ottawa

Details

Good for people interested in: Administration/Office

You will be working with: Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; People with disabilities or medical conditions; Youth (16-18 years); Animals; Seniors; Youth (19-24 years)

Organization category: Social services

Volunteer Considerations

Time it will take to contact applicants - 1-6 days

This position would be great for - New Canadians; Seniors; Youth 16-24; Persons with a disability

Police record check required: Yes

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