COVID-19 Update

VO is recruiting and deploying volunteers to respond to the volunteer needs specific to COVID-19 in Ottawa, Prescott-Russell, Lanark County and Renfrew County while ensuring proper screening and training protocals to safeguard the health of those volunteering and those they are assisting. Please see the intake portals for volunteers, for members, and for other agencies on our hompage. VO’s COVID 19 volunteer deployment program is supported by the Government of Canada’s Emergency Community Support Fund and the Ottawa Community Foundation.

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Virtual Respite Volunteer


Organization: Dementia Society of Ottawa and Renfrew County

Commitment: Short term (less than 6 months)

Availability: Weekends; Evenings; Days

Language Preference: English

Number of Positions Available: 8

Location: Virtual

Deadline: Sep 30, 2020


The Dementia Society of Ottawa and Renfrew County (DSORC) is pleased to be developing virtual solutions in an effort to continue providing support to caregivers and persons living with dementia while we are not able to do so in person.

Volunteers in this role will provide invaluable support to our Take a Break program, providing caregiver respite through virtual “visits” to persons living with dementia. Visits will be tailored to each individual’s interests/hobbies, and could take the form of simple chatting, or sessions based on personal interest (for example, if a participant really enjoys fishing, photos and stories, the volunteer could plan to screen share photos or read out stories).

Virtual Visits may take place on a variety of different platforms depending on personal preference and technical capability of the client, and may include telephone, Zoom, Facetime, or another mutually agreed upon technology.

Primary Role and Responsibilities:

• Maintain regular communication via e-mail and telephone
• Work with DSORC staff to arrange a mutually agreed upon Virtual Visit time, and prepare virtual activities to suit the client's needs
• Communicate with caregiver to arrange the details surrounding individual visits (date and time, materials needed, etc.)
• Maintain communication with Supervisor to provide updates on clients, forward questions, and offer feedback
• Prepare and host Virtual Visit materials as needed
• Ensure you are comfortable using the technology best suited for your visit
• Coordinate and prepare any particular items needed for your visit (photos, music, videos, a list of the client’s interest, etc.)
• Caregivers will be able to schedule Virtual Respite for periods of typically 20 minutes to 1 hour
• Meet and engage with client on the preferred platform (phone, Zoom, etc.)
• Respond to inquiries from caregivers and persons living with dementia
• Provide troubleshooting support to those experiencing technical difficulty
• Coordinate questions to your Supervisor following the visits
• Engage with participants and maintain enthusiasm, compassion, and patience

Qualifications and Skills:

• Tech-savvy, with the ability to independently troubleshoot common/minor technical issues such as audio/visual connectivity disruptions
• Access to a computer with reliable access to both internet and email
• Knowledge of/experience with Zoom or other online platforms is an asset
• Patience and compassion when working with others who are not tech-savvy
• Professionalism and a positive disposition with excellent interpersonal skills
• Compassion, understanding and awareness of dementia
• Experience working with persons with dementia and their care partners
• A valid (within last 6 months) Vulnerable Sector Check is required for this role
• Reliability – able to honour scheduled commitments
• Discretion - must maintain confidentiality of all participants
• Bilingualism an asset
• Basic knowledge of DSORC programs and services (training provided)


Successful applicants will submit a volunteer application form. An interview and reference checks will be conducted as part of the application process with the Volunteer Coordinator.

Successful applicants will be provided with Orientation Training in addition to role-specific training from their supervisor.

How to Apply

Interested applicants should submit their CV and a cover letter describing their interest to


Janice Young


Ext: 3105

Volunteer Opportunity Address
1750 Russell Road
Suite 1742


Good for people interested in: COVID-19 Virtual Volunteering

You will be working with: People with disabilities or medical conditions; Seniors

Organization category: Health

Volunteer Considerations

Time it will take to contact applicants - 1 week

This position would be great for - Seniors (65+)

Vulnerable sector check required: Yes