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Organization: Roger Neilson House

Commitment: Ongoing (more than a year)

Availability: Weekends; Evenings; Days

Language Preference: English

Number of Positions Available: 100

Location: Ottawa - South

Deadline: Feb 15, 2022


Position Objective:
Assist professional care team with direct guest care as to enhance the quality of life for the child and his/her family during their stay at Roger Neilson House.

Roles and Responsibilities:
• Learn of guests’ admissions and needs upon arrival
• Communicate with Recreational Therapists and nursing staff upon arrival and after shift
• Interact with guests, siblings, and family members
• Be present in the capacity that families require
• Accompany guests and entertain by the bedside, in the playroom and or Snoezelen Room or as required
• Support families as needed
• Ensure confidentiality of materials and information related to the house and it’s guests
• Record hours worked
• Perform other related duties, as required

• Demonstrated genuine interest in children and families
• Experience interacting with people with special needs
• Excellent understanding of pediatric palliative care
• Good communication skills, bilingualism an asset (Other language an asset)
• Excellent listening and interpersonal skills
• Ability to work independently and as a team member
• Good organizational skills
• Tact and diplomacy in dealing with people
• Flexible and sensitive to the needs of guests, siblings and parents

Volunteer Reports to: Coordinator of Volunteer Services
Nursing Staff, Recreational Therapists and
Training Required: • Volunteer Information Session (2 hrs)
• Volunteer Orientation, Health & Safety tour of Roger Neilson House (2 hrs)
• Palliative Care Training (5 weeks x 3 hrs), within 1st year of volunteering
• Buddy Training (4 hrs)
Training (Optional): • Workshops
• Volunteer Meetings
Time Required: 4 hour shifts, weekdays and weekends
Position Length: A commitment of 1 year, 8 hours a month
Support Provided: • Support and training opportunities
• Access to Resource Library
• Gaining experience
About Roger Neilson House
Roger Neilson House is an eight-bed pediatric residential hospice that welcomes families with children/youth who are living with a life limiting illness that results in increased pain and symptoms and a progressive decline of health.


Jennie Wilson


Ext: 4621


Volunteer Opportunity Address
399 Smyth Road
Ottawa, ON K1H 8L2


Good for people interested in: Disability Support; COVID-19 Light Touch Volunteering; Health Care

You will be working with: Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Children (0-10 years)

How will this volunteer opportunity benefit you?
Child and Family Support volunteers benefit from being part of a team in our pediatric palliative care hospice.
To apply, please go the volunteer page of our website to fill out the online application:

Organization category: Social services

Volunteer Considerations

Time it will take to contact applicants - 1-6 days

This position would be great for - Young Adults (19-24); Seniors (65+)

Public transportation available: Yes

Vulnerable sector check required: Yes