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Matthew House Ottawa: Refugee Services & Furniture Bank

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Georgette Mueller
Furniture Bank Volunteer Coordinator
Matthew House Ottawa: Refugee Services & Furniture Bank

340 Legget Drive, Door 53
Kanata, ON
Canada K2K 1Y6

TEL: (613) 591-6681

E-mail: volunteerfb@matthewhouseottawa.org
Web: www.matthewhouseottawa.org

Vcard: import to my address book

Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; Men; Youth (16-18 years); Youth (11-15 years); Children (0-10 years); Seniors; Women; Youth (19-24 years); Homeless

Matthew House Ottawa is a faith-based, volunteer-driven, charitable organization that helps Ottawa’s marginalised population to establish connected, safe, healthy, and dignified homes within our community. We do this by:

1) Refugee Services: Providing shelter, food and refugee settlement assistance, including volunteer opportunities, in a family atmosphere to refugee claimants so that they may begin their journey to independence as members in Canadian society.

2) Furniture Bank: Distributing quality used furniture and household goods to Ottawa’s marginalised population.

Refugee Services provides a safe home environment for up to 9 refugee claimants. We provide a refuge with a home environment and caring support workers. It is a place were people know they are welcome.

Furniture Bank provides quality donated furniture and household items to clients referred by social agencies and support groups throughout the city. MHO: FB currently helps more than 60 families a month furnish their own homes.


www.matthewhouseottawa.org

Volunteer Opportunities

Matthew House Ottawa: Refugee Services is looking for housing specialists to help us in our work supporting and sheltering refugee claimants in Ottawa. Our Refugee Services centre provides all the necessities to ensure that those residing with us have access to both a home and a community. Volunteers play a significant role in helping our residents reach out into the broader community, and ensure that our Refugee Services centre continues to meet the needs of those we support.

Roles and Responsibilities:
-Research housing resources throughout the Ottawa area;
-Meet with MHO: RS residents to determine preferred housing situation and particular housing needs;
-Utilize search engines (Kijiji, PadMapper, etc.) as well as community resources to locate affordable housing throughout Ottawa;
-Accompany residents to apartment/room viewings if necessary.

Essential Skills:
-Personable, diplomatic, and sensitive to individuals coming from a wide variety of cultures and backgrounds;
-Exceptional communicator, who effectively conveys information both verbally and written;
-Well organized;
-Computer literate (Microsoft Office Suite, online housing databases, etc.)

Availability
-Expected workload of 4-6 hours per week on an as-needed basis;
-Much of the workload can be done electronically or by phone;
-Will require meeting residents and the Program Manager at the MHO: Refugee Services centre on an as-needed basis
Location: 380 Centrepointe Drive
Deadline: Jun 29, 2018
Matthew House Ottawa: Refugee Services is looking for a volunteer coordinator to help us in our work supporting and sheltering refugee claimants in Ottawa. Our Refugee Services centre provides all the necessities to ensure that those residing with us have access to both a home and a community. Volunteers play a significant role in helping our residents reach out into the broader community, and ensure that our Refugee Services centre continues to meet the needs of those we support.

Roles and Responsibilities:
-compile and distribute a monthly schedule of volunteers at Matthew House Refugee Services;
-adjust the schedule as necessary throughout the month depending on the availability of volunteers;
-develop and maintain a database of the volunteers showing full contact information and availability;
-respond as quickly as possible to questions and concerns from volunteers;
-assist in volunteer recruitment and training.

Essential Skills:
-Personable, diplomatic, and sensitive to individuals coming from a wide variety of cultures and backgrounds;
-Exceptional communicator, who effectively conveys information both verbally and written;
-Well organized;
-Computer literate (Microsoft Office Suite, including Outlook, Excel, Word).

Availability
-Expected workload of 8-10 hours per week;
-Much of the workload can be done electronically or by phone;
-Will occasionally require meeting at the MHO: Refugee Services centre on an as-needed basis.
Location: 380 Centrepointe Drive
Deadline: Jun 29, 2018
Matthew House Furniture Bank is seeking a few volunteer Receptionists to help us provide quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Explain procedures to clients who are in need of furniture;
-Maintain client paperwork, filing, reporting and other tasks as requested by the Program Director;
-Handle client complaints in a professional and courteous way;
-Keep accurate records of services provided;
-Operate within the guidelines outlined by the MHO: FB; and
-Focus on and execute safe work practices to achieve a safe work environment.

Position Essentials:
-Personable, punctual professional whose strengths include cultural sensitivity and the ability to build rapport in a diverse multicultural setting;
-Exceptional communicator, who effectively conveys information both verbally and written;
-Must be a thinker and a problem solver;
-Works well in a fast paced environment;
-Well organized;
-Computer literate (knowledge of Google docs an asset);
-Empathetic and non-judgmental attitude with a concern for the well-being of individuals, families and communities;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 10:00am – 2:00pm and/or Wednesdays 12:00pm - 4:00pm.
Location: 340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6
Deadline: Jun 22, 2018
Matthew House Furniture Bank is urgently seeking volunteer Warehouse Assistants to work one or more shifts a week, to help us provide quality used furniture to those who are struggling in our community. Our clients are referred from over 50 social service agencies, and we help over 60 families per month. Daytime shifts of 4 to 6 hours available, including 2 Saturdays a month. Must be able to lift 50 to 75 pounds and work well in a fast-paced environment. Training is provided.

Roles and Responsibilities:

- help move furniture onto and from delivery truck and within warehouse;
- help furniture donors unload furniture donations;
- receive donations of furniture and housewares (two Saturdays a month)
- help keep warehouse organized
Location: 340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6
Deadline: Jun 22, 2018
Matthew House Furniture Bank is seeking a few volunteer Client Services Representatives to help us provide quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Implement furniture selection procedures with clients who are in need of furniture;
-Complete client paperwork, interact with clients and attend to clients complaints in a professional and courteous way;
-Confirm whether furniture is to be delivered or picked up;
-Walk clients through the furniture and kitchen wares showrooms;
-Record the items chosen by the clients;
-Pack items chosen by the clients;
-Unpack donated items;
-Stock shelves and keep the house wares showroom organized;
-Operate within the guidelines outlined by MHO: FB; and
-Focus on and execute safe work practices to achieve a safe work environment.

Position Essentials:
-Personable, punctual professional whose strengths include cultural sensitivity and the ability to build rapport in a diverse multicultural setting;
-Empathetic, non-judgmental attitude, with a concern for the well-being of individuals, families and communities;
-Good communication skills, must be a thinker and a problem solver;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 10:00am – 2:00pm, Wednesdays 12:00pm - 4:00pm and Fridays 12:00pm – 4:00pm; and
-Work well in a fast paced environment.
Location: 340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6
Deadline: Jun 22, 2018
Matthew House Furniture Bank is seeking a few volunteer truck drivers to help us deliver quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Must have a valid G Class Driver's License;
-Must provide a recent Police Record's Check;
-Must provide a recent Uncertified Driver Record;
-Drive delivery truck to clients' homes;
-Drive delivery truck to furniture donors' homes;
-Supervise Driver's Assistants;
-Assist with moving furniture onto and from delivery truck;
-Assist with moving furniture into and within warehouse;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 9:00am – 5:00pm, Tuesdays 10:00am - 3:00pm, Wednesdays 9:00am - 5:00pm, Thursdays 10am - 3pm; and Saturdays 10:00am -3pm;
-Operate within MHO: FB guidelines;
-Focus on and execute safe work practices to achieve a safe work environment; and
-Work well in a fast paced environment.
Location: 340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6
Deadline: Jun 15, 2018
Matthew House Furniture Bank is seeking a few volunteer Driver's Assistants to help us deliver quality used furniture to those who are struggling in our community. Our clients include: refugees, single mothers, those transitioning from homeless shelters, and others who have lost their possessions. Our clients are referred from over 50 social service agencies. We help over 60 families per month.

Applicants are asked to fill-out our online Application Form at: https://app.betterimpact.com/Application/?OrganizationGuid=4b676f62-db14-4e87-b363-db20e315928e&ApplicationFormNumber=1

Roles and Responsibilities:
-Must be able to lift 50-75lbs;
-Travel with the truck driver to deliver furniture to client's doorstep;
-Travel with the truck driver to pick-up furniture donations;
-Driver's Assistants are supervised and report directly to the driver;
-Assist with moving furniture onto and from delivery truck;
-Assist with moving furniture into and within warehouse;
-Steel toed boots or shoes are recommended;
-Must be available 4-6 hours a week;
-Shifts are as follows: Mondays 9:00am – 5:00pm, Tuesdays 10:00am - 3:00pm, Wednesdays 9:00am - 5:00pm, Thursdays 10am - 3pm; Fridays 12:00pm – 4:00pm and Saturdays 10:00am -3pm;
-Operate within MHO: FB guidelines;
-Focus on and execute safe work practices to achieve a safe work environment; and
-Work well in a fast paced environment.
Location: 340 Legget Dr., Door 53
Ottawa, ON
K2K 1Y6
Deadline: Jun 15, 2018