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Youth Services Bureau of Ottawa

YSB_Logo_2C_300.jpg
Jillian Deslippe
Human Resources Officer
Youth Services Bureau of Ottawa

2675 Queensview Drive
Ottawa, ON
Canada K2B8K2

TEL: 613-729-1000
FAX: 613-729-1918

E-mail: jdeslippe@ysb.ca

Vcard: import to my address book

Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Youth (19-24 years); Homeless

The Youth Services Bureau of Ottawa (YSB) provides a range of innovative services that support and empower youth and have a lasting impact on Ottawa communities. YSB serves youth aged 12 and older. We focus on youth with difficulties affecting their physical and/or emotional well being and development. We support youth in making positive health and lifestyle decisions. YSB empowers youth to make choices today that can help them secure the future they want. Areas of focus include Mental Health Services, Youth Justice Services, Community & Housing Services, and Employment Services.

www.ysb.ca

Volunteer Opportunities

Job Summary:
Under the supervision of the Coordinator of Downtown Services and Drop-In, the Lunch Server is responsible for receiving meals from the Ottawa Mission, serving food to youth who access our services, and maintaining a clean and tidy kitchen.

Principal Duties:
• Receive delivery of hot lunch from the Ottawa Mission
• Portion and serve food to youth who attend the Downtown Services and Drop-In
• Serve food that is the correct serving temperature and quality. Any substandard quality food must be brought to the attention of the Coordinator and properly discarded
• Put away leftovers , record date and keep records of the portions served
• Clean kitchen including serving area before and after the lunch hour
• Clean dishes using the sanitizer machine, ensuring to thoroughly rinse dishes beforehand
• Sweep and mop kitchen floor at the end of the shift
• Follow safe food handling practices
• Follow safe work practices as established by the Bureau

Job Specifications/Qualifications:
• Excellent customer service skills
• Good interpersonal and communication skills
• Good mobility required for bending and reaching etc.
• Ability to remain standing for the entire length of the shift
• Food Handlers Certificate
• Punctual and reliable in coming in for scheduled shifts, or phoning in advance if unavailable or sick
• Able to work well both independently and as part of a team
• Able to accept supervision and direction
• Able to maintain confidentiality
• Knowledge of the needs, interests and concerns of marginalized youth
• Non-judgmental and accepting of diversity

Time Commitment:
Volunteer shifts are available Monday-Tuesday from 12-2 pm or Saturday & Sunday from 1-12:30 pm. Volunteers are asked to select a minimum of one 2 hour shift per week for a minimum period of three months.

Screening:
• Volunteer Application
• Interview with Human Resources and DSDI Coordinator
• References (2)
• Police Records Check for Service with the Vulnerable Sector
• TB Test

Information/Training Provided:
• General orientation with Human Resources staff for Volunteer Orientation Manual review
• Specific on-site orientation with DSDI Coordinator
• Periodic training and development opportunities

Disclaimer:
This job description indicates the general nature and level of work expected of the volunteer. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required. Volunteers may be asked to perform other duties as required.
Location: 147 Besserer St.
Deadline: Aug 31, 2018
Job Summary:
Under the supervision of the Assistant Director of Mental Health Services , the Front Desk Receptionist provides administrative, reception and data entry support to the programs delivered in Mental Health Services in accordance with policies and procedures established by the Bureau.

Principal Duties:
• Answer telephones, provide information on services, and direct callers to the appropriate person
• Greet visitors and direct as appropriate
• Coordinate courier services, sort mail
• Provide assistance to Administrative Assistant and DSDI coordinator as required
• Word processing documents as required
• Maintain office supply inventory, order as required
• Make photocopies as required
• Prepare information packages or other packages for mailing
• Follow safe work practices as established by the Bureau

Job Specifications/Qualifications:
• Fluently bilingual (Advanced level English & French is essential)
• Able to communicate in a positive, polite and respectful manner
• Able to communicate effectively with different cultural groups
• Excellent telephone manner
• Able to use a multi-line telephone
• Able to use a computer for data entry, word processing and internet search
• Punctual and reliable in coming in for scheduled shifts, or phoning in advance if unavailable or sick.
• Able to work well both independently and as part of a team
• Able to accept supervision and direction
• Able to maintain confidentiality
• Knowledge of the needs, interests and concerns of marginalized youth
• Non-judgmental and accepting of diversity

Time Commitment:
Volunteers are asked to select a minimum of one 4 hour shift per week from 4 – 8 pm on Thursdays, for a minimum period of three months. Volunteers wishing to work less than a 4 hour shift may be considered at the discretion of the supervisor.

Screening:
• Volunteer Application
• Interview with Human Resources and the Assistant Director of Mental Health Services
• References (2)
• Police Records Check for Service with the Vulnerable Sector
• TB Test

Information/Training Provided:
• General orientation with Human Resources staff for Volunteer Policy Manual review
• Specific on-site orientation with the Assistant Director of Mental Health Services
• Periodic training and development opportunities

Disclaimer:
This job description indicates the general nature and level of work expected of the volunteer. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required. Volunteers may be asked to perform other duties as required.

Location: 2301 Carling Ave.
Deadline: Aug 31, 2018
Position: Handy Helper
Program: Mental Health Services
Unit: Wraparound
Location: Off-site Community Locations
Reports to: Wraparound Facilitator

Job Summary:
Under the supervision of the Wraparound Facilitator and in accordance with policies and procedures established by the Bureau, the Handy Helper performs simple home repairs and odd jobs, such as (but not limited to) drywall patching, painting a room, installing shelving, or assisting with moving furniture from one location to another for marginalized families with complex needs who are participating in the Wraparound program.

Principal Duties:
• Perform a range of minor repairs and odd jobs in the homes of Wraparound clients
• Coordinate with the Wraparound Facilitator on the delivery of services and provide regular feedback
• Follow safe work practices as established by the Bureau

Job Specifications/Qualifications:
(The qualifications are appended to the job description and are not intended to be part of the job description)
• Experience with small repairs and home renovation
• Ability to perform heavy lifting, as required
• Good mobility required for bending and reaching etc.
• Access to own tools and equipment
• Access to a truck or van to assist with moving furniture will be considered an asset
• Able to work with and understand clients who have mental health challenges, while maintaining clear boundaries
• Able to communicate in a positive, polite and respectful manner
• Able to accept direction from the program facilitator with the ability to also work independently off-site in the homes of clients
• Able to maintain confidentiality
• Non-judgmental and accepting of diversity
• Punctual and reliable in coming in for scheduled shifts, or phoning in advance if unavailable or sick
• Oral fluency in English is essential
• Fluency in French and additional languages will be considered an asset

Time Commitment:
Volunteers are scheduled exclusively by the Wraparound Facilitator on an as-needed basis according to the demand of the program. Shifts may be scheduled around the volunteer’s availability.

Screening:
• Volunteer Application
• Interview with Human Resources and the Wraparound Facilitator
• References (2)
• Police Records Check for Service with the Vulnerable Sector
• TB Test

Information/Training Provided:
• General orientation with Human Resources staff for Volunteer Policy Manual review
• Specific on-site orientation with the Wraparound Facilitator
• Periodic training and development opportunities
Location: 2675 Queensview Dr.
Deadline: Aug 31, 2018