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Helping with Furniture

Dawn Wood-Memic
Volunteer Recruitment Coordinator
Helping with Furniture
Aboriginals (First Nation, Metis, Inuit); Visible Minorities or New Canadians; Disadvantaged; LGBTTQ; Men; People with disabilities or medical conditions; Youth (16-18 years); Youth (11-15 years); Children (0-10 years); Animals; Seniors; Women; Youth (19-24 years); Homeless; Athletes

We are all about New Beginnings.

Helping with Furniture (HWF) is a volunteer-run charitable organization providing gently used furniture and household items for those in the Ottawa area who are restarting their lives because of situations of hardship. Our goal is to help residents start a new life by providing both basic necessities and the comforts of a real home - at a time when those comforts are needed most.

Twice a week, a group of volunteers picks up gently used furniture and household items from private donors and delivers to those in need who lack the basics necessary to establish a home. We get referrals from more than 50 social agencies and organizations throughout Ottawa and work with them to assist their clients. Without this help, individuals and families go without a place to sit or eat, without dishes or a bed, some for many months at a time.

HWF is a registered charity, not affiliated with any religious or political group and the only organization in Ottawa that helps those in need to furnish their homes free of charge. For these reasons, we are the choice of referral agencies and, sadly, we always have a waiting list.


Volunteer Opportunities

Volunteer Tasks:
• Work remotely within a team of Donation Coordinators to manage email requests from donors for the pick up of furniture;
• Validate requests against key criteria (within map area, requirement for items and condition of item);
• Coordinate time and date of pick-up between donors and pick up volunteers and;
• Update pick-up schedule when donors cancel or make changes.

Skills, experience and qualifications:
• Computer skills - some knowledge of G-suite (Gmail, Google Drive, Sheets, Gmaps and Word);
• Good interpersonal and writing communications skills;
• Good scheduling and organisational skills and;
• Fair geographical knowledge of Ottawa.

• Write and speak in both French and English;
• Have access to a good working PC with reliable internet connection;
• Follow guidelines and procedures for furniture in-take (training provided);
• Take part in a three-part (Skype) training;
• Complete the volunteer application form and;
• Provide a criminal record check.

Time Commitment:
• Check and respond to emails every day for one week at a time (typically one week per month).

• This is a remote position and emails can be checked at anytime and from anywhere that is best for the volunteer.


• Travailler à distance avec d'autres coordonnateurs/coordonnatrices de dons pour gérer les demandes envoyées par courriel de personnes voulant donner et faire ramasser des meubles ou autres
• Valider les demandes en fonction de critères donnés (par exemple, respecter les limites géographiques de la carte et l'état des meubles ou des articles de maison à donner)
• Déterminer l'heure et la date du ramassage
• Mettre à jour l'horaire de collecte des meubles lorsque les personnes annulent ou apportent des modifications

Compétences et expérience
• Compétences informatiques - connaissance de G-suite (Gmail, Google Drive, Sheets, Gmaps et Word);
• Bonne communication interpersonnelle et par écrit
• Bonne connaissance organisationnelle et de l'établissement d'un calendrier
• Connaissance géographique d'Ottawa

• Pouvoir rédiger et parler dans les deux officielles (français et anglais)
• Suivre les consignes et les procédures liées aux demandes de dons (formation fournie)
• Prendre part à une formation en trois parties (par Skype)
• Remplir le formulaire de demande de bénévolat
• Fournir une attestation de vérification du casier judiciaire

Temps à consacrer
• Vérifier s'il y a des courriels et y répondre chaque jour pendant une semaine à la fois (habituellement une semaine par mois)

Nota :
Il s'agit d'un poste à distance et vous pouvez vérifier les courriels en tout temps et de n'importe où
Location: 9-5350 Canotek Rd, Ottawa (Gloucester) ON K1J 9E1
Deadline: Dec 14, 2018