COVID-19 Update

VO is recruiting and deploying volunteers to respond to the volunteer needs specific to COVID-19 in Ottawa, Prescott-Russell, Lanark County and Renfrew County while ensuring proper screening and training protocals to safeguard the health of those volunteering and those they are assisting. Please see the intake portals for volunteers, for members, and for other agencies on our hompage. VO gratefully acknowledges the financial support of United Way East Ontario, the City of Ottawa and the Ottawa Community Foundation.

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Dementia Society of Ottawa and Renfrew County

Jesslyn Smith
Volunteer Coordinator
Dementia Society of Ottawa and Renfrew County

1750 Russell RD, Suite 1742
Ottawa, ON
Canada K1G 5Z6

TEL: 613-523-4004 x3105
FAX: 613-523-8522


Vcard: import to my address book


The Dementia Society of Ottawa and Renfrew County provides support, information and education to individuals and families coping with dementia.

Volunteer Opportunities

The Dementia Society of Ottawa and Renfrew County (DSORC) is pleased to be developing virtual solutions in an effort to continue providing support to caregivers and persons living with dementia while we are not able to do so in person.

We are currently seeking applications from tech-savvy volunteers interested in meeting remotely with caregivers. Volunteers in this role will provide caregiver respite through virtual “visits” to persons living with dementia. Visits will be tailored to each individual’s interests/hobbies, and could take the form of simple chatting, to sessions with curated information based on personal interest (for example, if a participant really enjoys fishing, photos and stories, the friendly visitor could prepare a plan to screen share photos and read stories and elicit conversation). Other sessions could be around music reminiscence, singing, etc.

Virtual Visits may take place on a variety of different platforms depending on personal preference and technical capability of the client, and may include telephone, Zoom, Facetime, or another mutually agreed upon technology. If there is interest for a group session, there is the possibility to discuss offering additional volunteer support in leading a group session.

Primary Role and Responsibilities:

• Maintain regular communication via e-mail and telephone
o Work with DSORC staff to arrange a mutually agreed upon Virtual Visit client and discuss potential activities to suit the needs of the client
o Communicate with caregiver as needed to arrange the details surrounding individual visits (date and time, materials needed, etc.)
o Maintain communication with Supervisor to provide updates on clients, forward questions, and offer feedback/discuss plans for future visits
• Prepare and host Virtual Visit materials as needed
o Ensure you are comfortable using the technology best suited for your visit
o Coordinate and prepare any particular items needed for your visit (photos, music, videos, a list of the client’s interest, etc.)
 Caregivers will be able to schedule Virtual Respite for periods of a minimum period 30 minutes to a maximum of 2hrs.
o Meet and engage with client on the preferred platform (phone, Zoom, etc.)
o Respond to inquiries from caregivers and persons living with dementia
o Provide troubleshooting support to those experiencing technical difficulty
o Coordinate questions for providing to your Supervisor following the visits
o Engage with participants and maintain enthusiasm, compassion, and patience

Qualifications and Skills:

• Tech-savvy, with the ability to independently troubleshoot common/minor technical issues such as audio/visual connectivity disruptions
o Access to a computer with reliable access to both internet and email
o Knowledge of/experience with Zoom or other online platforms is an asset
o Patience and compassion when working with others who are not tech-savvy
• Professionalism and a positive disposition with excellent interpersonal skills
• Compassion, understanding and awareness of dementia
• Experience working with persons with dementia and their care partners
o A valid (within last 6 months) Vulnerable Sector Check is required for this role
• Reliability – able to honour scheduled commitments
• Discretion - must maintain confidentiality of all participants
• Bilingualism an asset
• Basic knowledge of DSORC programs and services (training provided)


Successful applicants will submit a volunteer application form. An interview and reference checks will be conducted as part of the application process with the Volunteer Coordinator.

Successful applicants will be provided with Orientation Training in addition to role-specific training from their supervisor.

How to Apply

Interested applicants should submit their CV and a cover letter describing their interest to
Location: 1750 Russell Road
Suite 1742
Deadline: Jun 19, 2020
The Caregiver Support Group Facilitator is expected to support the DSORC mission that no one should face dementia alone, by providing a safe and welcoming environment for discussion and mutual support.

Primary Role and Responsibilities:

 Facilitate group discussion
 Inform the participants about the objectives and ground rules for the group
 Empower participants by discussing the important role they play for themselves and each other
 Support inclusion of participants through invitation and inclusion and by providing a safe and comfortable environment
 Initiate, clarify and summarize discussions as required
 Harmonize to reduce tension and encourage participants to explore differences
 Maintain confidentiality at all times regarding participant information and experiences
 Set up room and coordinate logistics
 Complete support group report including attendance and debrief with staff lead

Qualifications and Skills:

 Proficiency in English and/or French
 Experience as a caregiver to a person living with dementia required
 Understanding and knowledge of the lived experience of dementia required
 Excellent communication skills and experience in group facilitation
 Respect for diversity, cultural awareness, and sensitivity
 Effective listening skills, empathy, and adaptability
 Ability to work collaboratively with co-facilitator and supervisor and take initiative
 Comfort using online communications platforms such as Zoom, email, internet
 Reliability and professionalism
 Respect for the boundaries of the position and participant confidentiality
 Education in the social sciences is an asset
Location: 1750 Russell Road
Suite 1742
Deadline: Jun 12, 2020