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Blog > Canadian Code for Volunteer Involvement, Part 2

Canadian Code for Volunteer Involvement, Part 2

posted on Sep 1, 2017

by Maria Lahiffe

The Canadian Code for Volunteer Involvement (CCVI) has been developed by Volunteer Canada in collaboration with the Volunteer Management Professionals of Canada, to provide a framework for organizations to strengthen not only their volunteer engagement strategy, but also the organizational capacity to meet its mandate and contribute to a stronger community. [1]

The Code specifies 14 organizational standards for volunteer involvement. Taken together, these 14 standards describe an organization with an excellent volunteer program, which can be used as the basis for an audit of your own organization’s volunteer program. In this previous post, we described the first seven standards. Read on for the remaining ones.

Standard 8: Screening

The organization has adopted a screening process which is clearly communicated and transparent, and which is aligned with strong risk management policies and procedures. The screening process is applied consistently throughout the organization.

Standard 9: Orientation and Training

Every volunteer receives an orientation to the organization, its policies, and practices. The detail involved in the orientation is applicable to the role. Every volunteer also receives training which is specific to the role and the volunteer’s individual needs.

Standard 10: Support and Supervision

Volunteers receive the level of support and supervision required for the role and based on their own needs. They are provided with regular opportunities to give and receive feedback.

Standard 11: Records Management

Volunteer personnel records follow policies and procedures which are standardized across the organization and are also congruent with the relevant current legislation.

Standard 12: Technology

Volunteers are engaged and supported through the organization through the integration and intentional use of current technology. The organization continually evaluates new opportunities to engage and support their volunteers, as technology evolves.

Standard 13: Recognition

Volunteers’ contributions are acknowledged through ongoing formal and informal means, which are relevant to the volunteer role and the needs of the volunteer. Everyone in the organization, from the board, through the Executive Director, to front-line staff, understands and actively acknowledges the valuable contributions made by volunteers.

Standard 14: Evaluation

This has two parts

  1. Evaluation of volunteer performance: an evaluation framework is in place to assess the performance of individual volunteers and gauge volunteer satisfaction.
  2. Evaluation of volunteer program: the organization regularly evaluates the effectiveness of the volunteer program in meeting the organization’s mandate.

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[1] Volunteer Canada, "The Canadian Code for Volunteer Involvement: Values, Guiding Principles, and Standards of Practice," 2012. [Online]. Available: [Accessed 22 August 2017].
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