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Faculty of Instructors

Adnani_Atoosa_pic.jpgAtoosa Adnani linkedin-640px.png

Teaches: Supervision and Monitoring of Volunteers

Atoosa Adnani is the Volunteer Services Coordinator for World Skills Employment Centre, where she is responsible for the overall HR support to an average of 150 volunteers and interns from a diverse range of countries. She has successfully created, planned and implemented an in house volunteer/internship program to provide Internationally trained professionals with meaningful Canadian work experience in a supportive environment which has been running since 2013, with 90% of them obtaining employment during or right after their volunteering.



Badenoch HeatherHeather Badenoch linkedin-640px.png Twitter_button-640px.png

Teaches: Social Media for NPOs; Communications Planning for NPOsWorking with the Media

Badenoch_Heather_-_Village_PR_logo.pngHeather Badenoch believes in the value of not-for-profits to affect change for people, animals and our environment. As the Chief Strategist at Village PR (villagepr.ca) she provides communications planning and implementation, public relations, social media engagement, and training across Canada.

Heather is a past board member with Volunteer Ottawa and the past Vice President of the Canadian Public Relations Society Ottawa-Gatineau chapter. She is a volunteer with Community Veterinary Outreach, the Royal Ottawa Mental Health Centre annual Christmas Tree sale, and has been a volunteer foster parent with dog rescues since 1998.

She received the 2014 Outstanding Contribution Award from Volunteer Ottawa and the 2005 City of Ottawa Civic Appreciation Award for Community Activism (Group) along with the HOPE SummerFest planning team.

Nancy-Barrett_5x7.jpgNancy Barrett, BA, CAE, Acc.Dir linkedin-640px.png Twitter_button-640px.png

Teaches: Board Governance

amcesTriOnly.jpgNancy has more than 25 years of experience in industry, government and the association sector. Nancy is a Partner with AMCES and is responsible for leading the association management practice. During the past 10 years, Nancy has provided consulting, Executive Director, and association management services to the not-for-profit sector. Through both her consulting and volunteer work, Nancy has been directly involved in:

  • facilitation of strategic planning sessions and plan development;
  • working with boards of directors to ensure proper governance and to design and implement processes for board orientation and assessment, volunteer committee structures, providing facilitation as required;
  • developing and delivering education programs for Boards, committees and staff
  • developing and implementing organizational infrastructure including administrative, financial and membership systems;
  • adding value to the members of her clients by creating and managing communication tools and working with volunteers to design and deliver educational programming;
  • conducting surveys on behalf of her clients and developing membership recruitment and sponsorship programs;
  • advocacy initiatives and strategic relationships; and
  • Boards and committees as a volunteer.

Nancy is a graduate of the University of Waterloo, a trained facilitator, a Certified Association Executive (CAE) and an Accredited Director (Acc.Dir.)


Bird David PicDavid Bird linkedin-640px.png Twitter_button-640px.png

Teaches: Uncover Your NPO Website's Secrets with Google AnalyticsGoogle Advertising for NPOs

Birds-Eye-Marketing-LI-company-logo-300sq.jpgDavid Bird is a Marketing Consultant and owner of Birds Eye Marketing, which provides marketing services for a number of clients in the Ottawa area, particularly in Google AdWords and Analytics. His many qualifications include certifications in Google Adwords, Pay-Per-Click advertising, Google Analytics, and Web Metrics. In addition to these qualifications, David has over 20 years of experience in creating and implementing marketing programs. Based on this experience, he knows exactly how important it is to base all of your marketing decisions on measurable data. David's workshops can teach you how to take advantage of free Google Analytics and how to sign up for a free (for Canadian registered charities and non-profits) Google grant, allowing you to place up to $10,000 worth of advertising online, absolutely for free.


Darcy Boucher linkedin-640px.png Twitter_button-640px.png facebook-logo-640px.jpg Instagram-v051916_200-640px.png

Teaches: Fill your Social Media Toolbox

Boucher_Darcy_-_Bowda_logo_capture.PNGDarcy Boucher is founder and president of Bowda PR, a boutique PR agency that connects businesses with their audiences through all aspects of communication; from social media management to content creation, to branding and media relations. Darcy is a reservist with the Royal Canadian Navy (RCN), and also works as a communications advisor with the RCN. There, she manages their national level online presence, and advises senior leadership on social media best practices. Fluent in English, French, and Spanish, Darcy’s passion is helping fledgling initiatives to thrive.

Carter_T_headshot.pngTerrance Carter linkedin-640px.png

Teaches: Legal Check-Up - Duties and Liabilities of Directors and Officers of Charities and Not-For-Profits

Carters_Law_logo.pngTerrance S. Carter, B.A., LL.B, TEP, Trade-mark Agent – Managing Partner of Carters, Mr. Carter practices in the area of charity and not-for-profit law, and is counsel to Fasken Martineau on charitable matters. Mr. Carter is a co-author of Corporate and Practice Manual for Charitable and Not-for-Profit Corporations (Carswell), a co-editor of Charities Legislation and Commentary (LexisNexis Butterworths, 2017), and co-author of Branding and Copyright for Charities and Non-Profit Organizations (2014 LexisNexis Butterworths). He is recognized as a leading expert by Lexpert and The Best Lawyers in Canada, and is a Past Chair of the Canadian Bar Association and Ontario Bar Association Charities and Not-for-Profit Law Sections. He is editor of www.charitylaw.ca, www.churchlaw.ca and www.antiterrorismlaw.ca.

Centre for Social Enterprise Development linkedin-640px.png Twitter_button-640px.png facebook-logo-640px.jpg Instagram-v051916_200-640px.png

Teaches: Is Social Enterprise your Solution? A Board Orientation

CSED_logo.pngCSED is a not for profit organization that advances businesses and organizations, whose primary objective is to drive systemic social change. We believe in the power of the social enterprise sector, and its ability to make the world a better place.


Dupuis_Miriam_pic.jpgMiriam Dupuis linkedin-640px.png

Teaches: Engaging Staff to Support Volunteers

Miriam Dupuis has been the Coordinator of Volunteers at the Ottawa Mission for the past six years. Prior to that, she was a Family Service Worker with Family and Children’s Services. In addition, she Chairs the board of OAVR, the association of Ottawa Administrators of Volunteer Resources. Her professional qualifications include a Management of Volunteers Certificate and a BSW in Social Work.


Eveline_Marie_headshot.JPGMarie Eveline linkedin-640px.png

Teaches: Diversifying Revenue in Non-Profits: A Primer for Senior Executives and Board Members

Marie Eveline is Executive Director of Volunteer Ottawa.  She has served in this role since 2015.  She has over thirty years experience in the not for profit sector having worked nationally, provincially and locally.  Prior to joining Volunteer Ottawa, Marie served as Executive Director with the Printing Industries Sector Council and the Canadian School Boards Association.  In addition to a Master’s degree, Marie has certification in association management and strategic planning.

Marie has led Volunteer Ottawa through a three year change process with approval of a new strategic plan; a focus on revenue diversification; development of business cases for our key program areas; and,  organizational re-alignment and governance streamlining.  Through this process VO has managed to more than double its program revenues while staying true to our mission. 

Marie believes that real change happens at the community level through the efforts of volunteers committed to making a difference.  It is only through engagement and commitment by a Board willing to take managed risks will not for profit organizations survive and thrive in the current climate of dwindling resources and expanded demands. 

Greenfield_Edwin_headshot.jpgEdwin Greenfield linkedin-640px.png

Teaches: Conflict Resolution

March of Dimes logoEdwin has mediated and negotiated settlements for personal injury cases across Ontario including hundreds of disputes with insurance companies.  As a mediator and coach, Edwin’s primary focus is to help people resolve conflicts in the workplace. Since 2009, Edwin has mediated workplace conflicts including disputes between colleagues, managers, employees, and unions. As a Social Worker and mediator Edwin combines his conflict resolution   problem solving skills with his understanding of individuals and interpersonal dynamics.  For the past 25 years Edwin has worked at March of Dimes Canada in various management roles. 

Edwin holds a Social Work Diploma and obtained the designation of Chartered Mediator and Qualified Arbitrator from the ADR Institute of Canada as well as an Executive Certificate in Conflict Management University of Windsor Law School.

Currently serving on the ADR Institute's Mediator Roster on behalf of Community Care Access Centres in Ontario, providing arms-length, neutral complaint facilitation and also a Toronto Roster Mediator with the Ontario Mandatory Mediation Program for the Ministry of the Attorney General.


Maria Lahiffe linkedin-640px.png

Teaches: Volunteer Management 101; Volunteer Recognition; Excel 101Excel 201; MS Word 201

Maria Lahiffe is the Education Coordinator with Volunteer Ottawa. In this role, Maria coordinates all aspects of the VO Education program, including recruiting instructors, developing instructional content, and marketing. Before joining VO in early 2016, Maria worked in a diverse range of roles and organizations, including Outreach Coordinator for Queen’s University , K-12 teacher for a public school board, Senior Chemistry Teacher at a Secondary School in Ghana and Environmental Engineering Consultant in Northern BC. Maria’s varied background in education, business and the voluntary sector provided the perfect foundation for leading workshops geared towards Non-Profit professionals. A proud alumna of both UBC and UOttawa, Maria is a member of both the Ontario College of Teachers and the Ontario Society of Professional Engineers.


Magee_Kathy_pic.jpgKathy Magee linkedin-640px.png

Teaches: Discipline and Dismissal, Volunteer Screening

Kathy Magee is the Volunteer Specialist with the Department of Recreation, Cultural and Facility Services for the City of Ottawa, a role she has filled for 15 years.  A graduate of Vanier College and attended Concordia University, she worked for a number of years as a Recreation Therapist prior to specializing in Volunteer Management. Kathy was the past Chair of the Advisory Board for the Event Management Program at Algonquin College, a Mentor in the Event Management Program at Algonquin College and has served on the boards of Volunteer Management Professionals of Canada (VMPC) in the role of Vice President, Provincial Association of Volunteer Resources Ontario ( PAVRO) in the role of Conference Chair and Ottawa Administrators of Volunteer Resources (OAVR) in the role of Chairperson.

McNeill_Tais_photo.PNGTais McNeill

Teaches: Write Successful Grant Proposals

Ottawa_Community_Foundation_logo.PNGTais McNeill is the Associate, Grants and Community Knowledge at the Ottawa Community Foundation, where he is responsible for guiding applicants through the Foundation’s application process, and for supporting the work of the Foundation’s Grants Committee.

In addition to working with the OCF’s Grants Committee, Tais has sat on review committees for United Way Ottawa and the Community Development Framework over seven years of working in Ottawa’s non-profit sector.

A native of Chelsea, Quebec, Tais holds a B.A. in International Development Studies from McGill University.

Mitchell JennyJenny Mitchell linkedin-640px.png Twitter_button-640px.png facebook-logo-640px.jpg

Teaches: Steps to Sponsorship Sales Success; Case for Support - Inspire your Donors

chavender_logo.jpgJenny Mitchell’s company Chavender, empowers and educates fundraisers to raise more money for their organizations.  Jenny is passionate about bringing her knowledge of “Fundraising Fundamentals” to organizations all across North America through Fundraising Mastermind online courses.  She lives in Ottawa, Ontario with her two ringette-playing daughters, and her hockey-loving husband.

Claudia_Newman.pngClaudia Newman linkedin-640px.png Twitter_button-640px.png

Teaches: Workplace Ethics

Claudia Newman provides training and consulting services to public and private sectors in the areas of professional and workplace ethics. Within a risk management framework, her particular expertise is twofold: helping organizations and individual professionals broaden their understanding of professional ethics & boundaries; and broadening their understanding of the role of cultures of ethical excellence in mitigating ethics risks.

With a graduate degree from Carleton University, Claudia has extensive experience in the field of professional regulation. Currently, she is a public appointee to the Board of the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTMPAO) and to the Board of the College of Veterinarians of Ontario (CVO). Claudia is Chair of CTMPAO’s Complaints and Registration Committees. And is a member of CVO’s Executive Committee. Claudia has served in various capacities on the VO Board since 2010.

NPO PM Training.org

Teaches: Project Management 101

NPO-PM_Logo.jpgNPO PM Training.org is a local non-profit which exists to improve the capacity of local charities and NPOs to deliver on their mandates by managing their initiatives more effectively.

The NPO PM Training.org's leaders are:

  • Astell_Paul_photo.pngPaul Astell linkedin-640px.png is a certified Project Management Professional who has been working as a Project Manager in high-tech for over 12 years. Paul specializes in advanced R&D projects which are unique and have different requirements - not unlike the projects in the non-profit sector. Currently Paul is working at the Communications Research Centre. 

  • Thornton_Cliff_photo.pngCliff Thornton linkedin-640px.png is a certified Project Management Professional who has been in the high-tech industry for over 22 years.  Cliff has worked in various inspiring roles over his 18 years at Cognos / IBM and now as an independent consultant.  His roles have included: Customer Support, Software QA/QC, Release Management, Program Coordinator / Operations Management notably covering all areas (hardware, software, procurement, legal, process document, etc.) of deploying an entire lab to handle 300 users, Agile Methodology implementation and has helped organize and provide numerous NPO PM training workshops. 

  • Wilson_Karen_photo.pngKaren Wilson linkedin-640px.png is a certified Project Management Professional who has been working as a project manager for over 10 years. Karen has been involved in a diverse range of projects types including Hi-tech, IT, and small business. Karen brings a widely ranging background and high energy to projects of all types and sizes. She enjoys sharing her drive and ability to get things done! 

  • Bailey_Dawn_photo.pngDawn Bailey linkedin-640px.png is a PMP certified project manager with 20 years of experience managing global projects covering a broad range of activities. Her passion is solving problems through diligent analysis of issues and finding creative ways (and people) to solve them. Dawn is currently at IBM where her team is responsible for division wide infrastructure, tooling and projects - including Defect Management, Accessibility, Education, Capital Planning and Resource Management. Dawn is active on the NPO PM Training.org board of directors and is also an avid volunteer and community member for her local school and region.


Pealow_Jim_pic.jpgJim Pealow

Teaches: Board Governance

amcesTriOnly.jpgJim Pealow is considered one of Canada's top experts in not-for-profit leadership and management. He has developed and taught not-for-profit management courses leading to certification for 20 years to over 2,000 individuals. He has also developed and delivered many workshops and been a speaker at national and international conferences.

He is the author or co-author of 12 publications focused on not-for-profit leadership and management, First Nations finance, and First Nations health management. In addition he has written over 40 magazine articles and consulted with over 200 not-for-profits on a variety of topics including governance, strategy, policy and operations.

Jim is currently the Managing Partner with AMCES, which manages not-for-profits and provides consulting services. He is volunteering his time with Volunteer Ottawa as part of his plan to give back to community. He has served as the Chair/President of a number of organizations over the years. One of his first ever Board Director roles was with Volunteer Regina many years ago.


Dub_-Quibell_Lola-Pic.JPGLola Dubé-Quibell linkedin-640px.png

Teaches: Creating a Volunteer Handbook 101, Writing a Volunteer Handbook 201

Lola has over 30 years of industry experience which includes a long association with Volunteer Ottawa and many of Volunteer Ottawa’s members and related associations. She is currently Ottawa Public Health’s Coordinator of Volunteer Resources; a role she has held for the past 17 years. Earlier in her career, Lola spent over a decade in sales and marketing at Canada Post. She has been a past Co-Chair of the Ontario Public Health Volunteer Resources Management Network (VRMN) and the Ottawa Administrators of Volunteer Resources (OAVR), as well as a Board Director at Centre Soleil and the Civic Institute of Professional Personnel. Lola has a Masters from Laurentian University and obtained a Certificate in Volunteer Administration from Algonquin College.


St_Amour_C_dric_pic.pngCédric St-Amour

Teaches: Volunteer Management: Orientation and Training

Cédric St-Amour is the volunteer coordinator for Canada Science and Technology Museums Corporation, which manages three museums in the Ottawa area: Science and Technology Museum, Agriculture and Food Museum, and Aviation and Space Museum.



Schlussel_Ben_headshot.pngBenjamin M Schlussel linkedin-640px.png

Teaches: Effective Delegation, Board Governance

Mr. Schlussel has an international reputation as a thought leader and a highly sought after consultant and facilitator. He is the founder and Principal Consultant of BMS Associates, a management consulting, education and training enterprise.

Now retired, he continues to stay active and share his knowledge and experience by volunteering for several not for profit organizations in the Ottawa. They include the Diabetes Association of Canada, the Ottawa Chapter of APICS and Volunteer Ottawa.

Ben is a consummate professional with extensive experience in manufacturing, engineering, and supply chain management. He has worked with clients the fields of electronics, precision machining, heavy metal fabrication, machine tools, aerospace/defense, transportation equipment, auto parts, food products, pharmaceuticals and not for profit service industries.

Mr. Schlussel is proud to have received the Toyota Best Idea Award presented at the SAPICS conference in Durban, South Africa.

Ben has conducted hundreds of workshops internationally, for APICS, the American Management Association (AMA) and a variety of businesses, educational institutions, and professional organizations. He is the author of the AMA’s course on Supply Chain Management

Stoparczyk_Rachel_pic.jpgRachel Stoparczyk, CVA linkedin-640px.png

Teaches: Orientation and Training of Volunteers

Rachel Stoparczyk, CVA, is the Coordinator, Volunteer Services at The Perley and Rideau Veterans’ Health Centre. Rachel has 14 years’ experience leading diverse teams of volunteers, including previous roles with Volunteer Ottawa, VSO Canada and the Ottawa Children’s Treatment Centre. She chaired the Canadian Journal of Volunteer Resources Management, and was a board member with Ottawa Administrators of Volunteer Resources and Distress Centre of Ottawa and Region. In addition to achieving the Certified in Volunteer Administration designation, Rachel received a certificate in Volunteer Resources Management from Algonquin College. She is a lifelong volunteer who currently enjoys her one-to-one match through the Ottawa Carleton Association for Persons with Developmental Disabilities. Rachel looks forward to sharing and learning with you.


Claudia von Zweck

Teaches: Board Governance

Claudia, the corporate secretary on the Volunteer Ottawa Board of Directors, is an occupational therapist in private practice in Ottawa. She has diverse governance experience with not-for-profit organizations as a senior executive as well as through volunteer roles with a number of community agencies. In addition to joining the VO Board in 2014, Claudia currently serves as the project lead for several initiatives of the World Federation of Occupational Therapists.

Claudia holds a Master’s of Science degree in Epidemiology and Doctorate in Rehabilitation Science from Queen’s University. She teaches in the Masters of Rehabilitation Science Program with the University of British Columbia and holds appointments as a Clinical Assistant Professor with both McMaster University and the University of British Columbia. 

Wakabayashi_Osamu_headshot.pngOsamu Wakabayashi linkedin-640px.png Twitter_button-640px.png facebook-logo-640px.jpg 

Teaches: Introductory WordPress for Non-Profits; Intermediate WordPress for Non-Profits

zenideas_logo.pngThe Designer and Speaker at Zen Ideas, Osamu Wakabayashi has over 15 years of experience as a marketing and communication manager in both private and public sectors. In addition to his design talent and passion for creating graphic design, enriching brand development, Osamu focuses his expertise in delivering seminars/workshops to the business community and assisting them in developing WordPress websites, presentation and marketing strategies.