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Volunteer Management

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Training offered in these workshops may be used to meet the requirements for renewing the Certified in Volunteer Administration (CVA) credential. One Professional Development Unit (PDU) is awarded for each 50-60 minute session or contact hour in topics related to volunteer resources management. For more details about the CVA program and renewal requirements, visit www.CVAcert.org or email 


Volunteer Management 101

This introductory session will take you through the volunteer cycle, including planning, recruitment, orientation, supervision, and recognition. You will learn how all of these stages interlink, and how they all contribute to excellent performance and volunteer retention.

Instructor: Maria Lahiffe
Cost: Non-Members - $75.00 Members – FREE AS MEMBER BENEFIT 

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Volunteer Recognition

Achieve Ontario logoLearn how volunteer recognition fits within a broader volunteer management practice, and what are the best methods of volunteer recognition, based on research. (it may not be what you think). You will also receive certification on the Achieve Ontario (formerly PREB Ontario) online system, which will allow you to print nationally-recognized experience certificates for volunteers.

Instructors: Maria Lahiffe
Cost: Non-Members - $75.00 Members – FREE AS MEMBER BENEFIT

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Assessing Volunteer Performance

Effective performance assessment involves aligning a volunteer’s actions with the strategic objectives of your organization; clarifying expectations; documenting individual performance to support the volunteer’s advancement goals and to clarify communication; and creating focus for skill development. Done well, performance assessment can create a positive and motivating work environment for everyone.

Instructor: Atoosa Adnani
Cost: Members – $75.00 Non-Members – $125.00

Click here to register Thursday, February 15, 2018. 9:00 to 11:00 a.m.

Creating a Volunteer Handbook 101

A great volunteer handbook is a key foundation in setting up volunteers for success. By clearly outlining policies, procedures, and guidelines for acceptable conduct in a clear way that is engaging to read, you can ensure that your volunteers are able to achieve true excellence. This workshop will teach you how to determine what information you need to include in your organization’s handbook and how to clearly outline the roles and responsibilities of staff and volunteers.

Instructor: Lola Dube-Quibell 
Cost: Members – $75.00 Non-Members – $125.00

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Writing a Volunteer Handbook 201

Do you need to create a volunteer handbook, or update the one you already have? A good volunteer handbook should provide all the information a volunteer needs in order to represent your organization with excellence, but it also needs to be written and organized in such a way that the information is accessible and engaging. Bring your handbook-in-progress, along with your laptop, to spend the morning putting together your best handbook yet.

Instructor: Lola Dube-Quibell 
Cost: Members – $75.00 Non-Members – $125.00

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Discipline and Dismissal

Discipline and dismissal, though among the most difficult parts of any manager’s job, are unavoidable. There are ways to do it respectfully, honouring a volunteer’s humanity while ensuring that essential organizational standards are met. This workshop will teach you models which can be used to help a volunteer take ownership of, and solve inappropriate behaviour problems, or facilitate the volunteer’s resignation if problem-solving is not possible.

Instructor: Omaima Faris
Cost: Members – $75.00 Non-Members - $125

Click here to register October 31, 2017, 9:00 to 11:30 a.m.

Engaging Staff to Support Volunteers

Volunteerism does not happen in a vacuum. Volunteer success depends on effort and commitment from everyone in an organization. Senior leadership need to endorse volunteerism as a key success factor; paid staff need to embrace the opportunity to collaborate with unpaid staff; volunteers need to feel excited by the chance to contribute to your organizational mission. Planning for effective staff engagement will set the foundation for success.

Instructor: Miriam Dupuis
Cost: Members – $75.00 Non-Members – $125.00

Click here to register Thursday, November 9, 9:00 to 11:00 a.m.

Orientation and Training

Volunteers who are well-trained and who understand the organizational context of their role will be more effective and will have more reason to continue volunteering. This workshop will explore orientation and training, and how each fits in with volunteer onboarding. You will come away with strategies to develop orientation and training practices at your organization which are based on current research in adult learning and best practices in the field of volunteer management.

Instructor: Cédric St-Amour
Cost: Members – $75.00 Non-Members – $125.00

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Volunteer Supervision and Monitoring

A good supervisor creates a safe environment for volunteers to learn and develop, to grow with their role in knowledge, motivation, and autonomy. Effective supervision is a mix of supporting growth, providing appropriate praise, creating a culture of excellence and accountability, and reinforcing relationships with all team members.

Instructor: Rachel Stoparczyk, CVA
Cost: Members – $75.00 Non-Members - $125.00

Click here to register Tuesday, November 14, 2017. 9:00 to 11:30 a.m.

Volunteer Program Evaluation

Evaluation is an important part of the administration of any effective program - volunteer programs are no exception. Effective evaluation answers questions like, “What kind of impact do our volunteers have?” and “Are we being effective?” which are questions that funders are asking more and more. As all our organizations continue to compete for scarce dollars in a climate of fiscal restraint and demands for increased accountability, we all need to measure the results of our volunteer and program efforts, and demonstrate their effectiveness.

Cost: Members – $75.00 Non-Members – $125.00

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Volunteer Screening

Screening practices begin when an organization creates a new position. It is an ongoing process used to select volunteers for specific roles, and it should continue as long as a volunteer is involved with the organization. The 10 Steps of Screening give clear guidelines for developing screening policies. These policies show an organization’s commitment to safe and meaningful volunteer engagement.

Cost: Members – $75.00 Non-Members - $125.00

Click here for the event calendar